SAFAR FAMILY

THE FAMILY SPIRIT ALWAYS HAVE ADVANTAGES!

Do you want to access Safar Flyer benefits more quickly?
Like Ali, benefit from the “Safar Family” program by grouping your miles on a common account!

JOIN NOW!

One single Miles account for the whole family!

To benefit from the advantages of the Safar Family program, each member of your family must first be registered in the Safar Flyer program.

YENİ!

Tüm aileyi memnun etmek için artık büyükanne ve büyükbabalar, ebeveynler ve çocuklar aynı Safar Aile hesabından yararlanabilir!

Each time a family member indicates their individual Safar Flyer card number when purchasing a ticket, the award miles are automatically transferred to the family account. This applies even if the family members do not travel together.

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My baggage was damaged upon arrival. How can I submit a claim ?

  ← Back My baggage was damaged upon arrival. How can I submit a claim ? Any damaged baggage must be reported at the airport or via the Royal Air Maroc online...

How do I report my baggage if it has not arrived at my destination ?

  ← Back How do I report my baggage if it has not arrived at my destination ? You must report your missing baggage immediately to the Baggage Assistance desk at...

What should I do if my baggage is still not found after 21 days ?

  ← Back What should I do if my baggage is still not found after 21 days ? If your baggage is not found after 21 days, it is considered lost. You may then...

Can I carry perishable items in my baggage ?

  ← Back Can I carry perishable items in my baggage ? Please note that the carrier is not liable for certain items, including perishables (shellfish, fish,...

If I place my camera in checked baggage, will it be covered by Royal Air Maroc liability ?

  ← Back If I place my camera in checked baggage, will it be covered by Royal Air Maroc liability ? Under applicable regulations, Royal Air Maroc does not...

Where can I purchase additional baggage with Royal Air Maroc ?

  ← Back Where can I purchase additional baggage with Royal Air Maroc ? You can purchase additional baggage online (via the Royal Air Maroc website) up to 24...

What expenses are reimbursable in case of delayed baggage delivery ?

  ← Back What expenses are reimbursable in case of delayed baggage delivery ? If your baggage is delivered late, you may request reimbursement for essential...

How can I track the status of my delayed baggage ?

  ← Back Was this information helpful? Yes No Can't find your answer? Contact-us...

Will my claim be processed faster if I use a claims agency?

  ← Back Will my claim be processed faster if I use a claims agency? Using a claims agency does not accelerate processing times. Requests submitted through...

How can I get a refund for my ticket?

  ← Back How can I get a refund for my ticket? You wish to refund a ticket purchased online or via our call center. Simply complete the online refund request...

I purchased additional services (seat selection, lounge, extra baggage, etc.). My flight was cancelled — am I entitled to a refund?

  ← Back I purchased additional services (seat selection, lounge, extra baggage, etc.). My flight was cancelled — am I entitled to a refund? Yes. If your flight...

How can I check my flight status?

  ← Back How can I check my flight status? You can check your flight status (on time, delayed, or cancelled) at any time via the Royal Air Maroc website or...

What should I do in case of a codeshare flight or travel operated by a oneworld alliance partner?

  ← Back What should I do in case of a codeshare flight or travel operated by a oneworld alliance partner? In case of a flight disruption (delay, cancellation,...

Will my claim be processed faster if I use a claims agency?

  ← Back Was this information helpful? Yes No Can't find your answer? Contact-us...

How will I be informed if my flight is cancelled?

  ← Back How will I be informed if my flight is cancelled? Royal Air Maroc will notify you using the contact details provided during booking: • Email • SMS ...

How can I track the status of my delayed baggage?

  ← Back How can I track the status of my delayed baggage? Royal Air Maroc allows you to track the progress of your file using the WorldTracer tool with your...

What should I do if my baggage is still not found after 21 days?

  ← Back What should I do if my baggage is still not found after 21 days? If your baggage is not found after 21 days, it is considered lost. You may then submit...

What expenses are reimbursable in case of delayed baggage delivery?

  ← Back What expenses are reimbursable in case of delayed baggage delivery? If your baggage is delivered late, you may request reimbursement for essential...

Can I carry perishable items in my baggage?

  ← Back Can I carry perishable items in my baggage? Please note that the carrier is not liable for certain items, including perishables (shellfish, fish,...

Where can I purchase additional baggage with Royal Air Maroc?

  ← Back Where can I purchase additional baggage with Royal Air Maroc? You can purchase additional baggage online (via the Royal Air Maroc website) up to 24...