FAQ DETAILS
I received two Safar Flyer cards with two different numbers. What should I do?
Send a copy of these two cards to your Safar Flyer customer service, who will merge the accounts and inform you which card to keep and which card to destroy. If you are Blue: safarflyer@royalairmaroc.com If you are Silver, Gold: silvergold@royalairmaroc.com
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How to book my award ticket with a Safar Flyer partner?
To book an award ticket with our airline partners, make your reservation through an agency or via the Royal Air Maroc call center. Log into your online account to complete the award ticket application form and pay the airport taxes at the Royal Air Maroc agency or via the call center upon receipt by email of the confirmation of your Safar Flyer award ticket
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What are the advantages offered by Safar Flyer partners?
With Safar Flyer partners, you can earn Safar Flyer miles with each transaction and redeem them with our airline, hotel, car rental partner companies and Royal Air Maroc. With our Global Exchange partner, you can benefit from a discount on the exchange rate margin. Discover our offer > With our partner CasaAero, a strong sensation is guaranteed with the flight simulator bonus.
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Is there an information website about the oneworld alliance?
Yes. The link to the oneworld alliance information website is as follows: https://fr.oneworld.com/
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How to book my Royal Air Maroc award ticket online?
To purchase your award ticket online with your miles, check the option « Purchase a ticket with miles » at the booking engine of the home page of the site or log in to your Safar Flyer online account under « Purchase a ticket with miles ». Make sure your profile contains a valid email address and a phone number. Also, check that award miles balance is sufficient for the purchase of the desired award ticket.
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What is the procedure for acquiring awards for a flight from a partner airline?
The award ticket is issued at the Royal Air Maroc agency.
The steps involved in purchasing an award ticket from a oneworld company are as follows:
• Step 1: Booking of the desired route at the agency or call center
• Step 2: Formulation of the request for an Award ticket by the member during his private online session or by filling in the form at the agency
• Step 3: Payment of taxes and ticketing at the agency or call center
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How can the Safar Flyer member find oneworld airport lounges?
It's simple. By using the “Find a salon” :The Safar Flyer member can enter the city of his airport and all airport lounges will be displayed, as well as the opening hours, services and their location in the airport.
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Does the currency (Safar Flyer miles) change after integration?
Each loyalty program continues to keep its own rules, its own scale and its own currency (miles for AT, Avios for IB...)
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What should I do if a flight has not been credited to my Safar Flyer Corporate account?
Registration of the missing flight must be done by the employee or the administrator of the Corporate program directly via his online account; specifying the date, the flight number and the Safar Flyer number of the employee concerned.
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Can I lose my status if I use my bonus miles?
Status miles are independent of bonus miles. The use of your bonus miles does not bind your status miles which define your card status
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Does a Safar Flyer member have to be a member of oneworld?
Non esiste alcuna corrispondenza di status tra Safar Flyer e i programmi fedeltà delle compagnie aeree membri di oneworld. I membri Safar Flyer con status elevato sono riconosciuti come Ruby, Sapphire o Emerald sui voli oneworld.
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How does my Safar Flyer card work?
As soon as you register online, you will have access to your online account where you will find your 9-digit Safar Flyer card number. We recommend that you print your Safar Flyer digital card or make a note of your card number while you wait to receive your Safar Flyer card. You will need to provide your Safar Flyer card number on your next flight purchase in order to automatically register the miles into your account. You can also present your card to one of our agents when you check in at the airport.
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What is the purpose of the oneworld priority logo signage at the airport?
The oneworld Priority logo on the airport signage allows members to access all the benefits offered by card status by referring to the colored sticker on the physical card.
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When did Royal Air Maroc join the alliance?
Royal Air Maroc is effectively a member of the alliance starting 01/04/2020 The benefits for Safar Flyer members are in effect as of this date.
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What are the conditions of access to the VIP lounges for children of Safar Flyer members?
- Child under 2 years old : He will be able to access the oneworld VIP Lounge and will not be considered as a guest when traveling with the Sapphire or Emerald Member
- Child between 2 and 11 years old : He will be allowed access to the oneworld VIP Lounge on the condition that he is accompanied and will be considered as a guest of the Sapphire or Emerald Member
- Child between 12 and 17 years old (between 12 and 19 years old in Japan), : He or she will be allowed access to the oneworld VIP Lounge without being accompanied. In case he travels with the member Sapphire and Emerald, he will be considered as his guest
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Do higher status Safar Flyer members have Match status (status equivalency) with partner airlines?
There is no status match between Safar Flyer and the loyalty programs of oneworld member airlines. Higher status Safar Flyer members are recognized as Ruby, Sapphire or Emerald members on oneworld flights.
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What does the alliance allow for Safar Flyer members?
Members of the Safar Flyer loyalty program have the possibility to:
- Earn award and status miles* with the 13 airlines that are partners in the oneworld alliance, including Royal Air Maroc
- Use award miles as award tickets on all oneworld airline flights. Members therefore benefit from faster access to awards across the oneworld network and higher card status levels.
*depending on the fare (booking class), the route traveled and the Safar Flyer card status
From check-in to check-out, a multitude of benefits offered by the alliance await Safar Flyer members including:
- Dedicated check-in counters
- Priority access to security checks,
- Access to airport lounges
- Preferential boarding.
Simply look for the oneworld Priority logo on the airport signs to take advantage of all the benefits. The level of the oneworld map is recognized worldwide.
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Can a single-parent family benefit from the Safar Family program?
Yes, any single-parent family with at least one child between 2 and 26 years old can benefit from the program.
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I joined the Safar Family program 3 months ago and I still have not received a card, why?
By joining the Safar Family program, each family member retains their own personal Safar Flyer card, regardless of the level already attained (Blue, Silver, Gold). The Safar Family program does not provide a physical card, but only a virtual account. Progression from one level to another (from Blue to Silver and then Gold) depends on each member’s individual performance in terms of flights and/or Status Miles recorded during the calendar year prior to the card’s expiration.
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