FAQ DETAILS
How is the luggage checked in at the airport?
A special service is provided for families, especially those with children under 2 years of age, who will benefit from priority check-in. The weight is calculated on the total of the luggage and not for each piece of luggage.
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What are the advantages of the Family Pack regarding the choice of seats?
The Family Pack includes the free reservation of neighboring seats for all family members (subject to seat availability).
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¿Cuál es la política de reembolso?c
Nuestra política de reembolso es de 7 días, transcurridos los cuales le reembolsaremos íntegramente su última transacción de Status Booster, siempre que no haya volado en un vuelo de Royal Air Maroc desde su pago. Si ha tomado un vuelo de Royal Air Maroc en los 7 días posteriores a la suscripción al Status Booster, no tendrá derecho al reembolso. No se efectuarán reembolsos pasados 7 días de su suscripción inicial.
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Which destinations are covered by this product?
All flights from Europe to Morocco.
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What are the sales channels?
The Family Pack is available through all channels: Royal Air Maroc website and agencies, travel agencies and online agencies.
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What are the price advantages of the Family Pack?
This is a permanent offer allowing you to benefit from fare reductions of up to 20% of the standard fare.
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Who can benefit from the Family Pack?
Families traveling together with children (including children under two years old) or any reservation of three or more people.
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Will my family be picked up at the airport?
The Family Pack includes priority boarding for the family, stroller pick-up and drop-off, and priority luggage delivery upon arrival.
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What are the advantages of the Family Pack regarding the choice of seats?
The Family Pack includes the free reservation of neighboring seats for all family members (subject to seat availability).
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Are there any particularities about the luggage allowance?
Yes, children under 2 years of age have a 23kg luggage allowance (like all other passengers).
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Is there any way to spread out the payment?
The Family Pack offers the possibility to spread the payment up to 6 installments (* only from France for the moment).
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Can I change the travel dates for the whole family?
The first date change is free of charge without penalty (the fare difference is applicable if the same class is not available).
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How is the luggage checked in at the airport?
A special service is provided for families, especially those with children under 2 years of age, who will benefit from priority check-in. The weight is calculated on the total of the luggage and not for each piece of luggage.
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Are there any particularities about the luggage allowance?
Yes, children under 2 years of age have a 23kg luggage allowance (like all other passengers).
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My flight has been cancelled, will I get a refund?
"Our customers affected by flight cancellations due to Covid-19 can from now benefit from the special measures put in place by the company : the possibility to change freely and unlimitedly the date of departure and the destination. (A fare difference may apply if the original booking class is not available).
In case of uncertainty regarding future trip plans, we invite our customers to opt for the refund of the ticket in exchange of a voucher to ensure a quick processing. The cash refund operations are experiencing exceptional delays since the processing is dealt with on a case-by-case basis, in accordance with the current regulation.
Please contact your travel agency or our call center by sending an emaill to : serviceclient@royalairmaroc.com or contact our callcenter in Morocco at 089000 0800 or internatinal +212 522 489797. We wish to reassure our dear Clients that all their requests will be processed."
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What security measures are in place at airports and in our cabins?
"Our flights are subject to the new health measures put in place to guarantee the safety of all: -The wearing of a face mask is now mandatory upon arrival at the airport and on board the aircraft throughout the journey (including on the ramp buses, boarding and disembarking bridges and on arrival) - The areas used by passengers and staff are regularly disinfected. - A non-contact body temperature check is carried out at the entrance of the airport and at the arrival of flights - Hydro-alcoholic gel dispensers are available throughout the customer route; For more information on these measures click here: https://bit.ly/2QnSIa1 "
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Can a Safar Flyer member use as many award tickets as he or she wants with oneworld airlines?
Yes. A Safar Flyer member can use as many award tickets as he or she wishes with oneworld airlines, depending on the availability of seats for a given flight and the number of miles he or she has accumulated
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How long does it take to purchase a ticket online?
You can buy your ticket online up until the day of departure. However, online purchase is not available on the day of departure for some destinations.
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How can I get a refund for my ticket?
You wish to refund a ticket purchased online or via our call center. Simply complete the online refund request form (under the Complaint section). ur teams will get back to you within 48 hours to confirm the amount to be reimbursed based on the reimbursement conditions of your ticket. The refund will be made to the credit card used to purchase your ticket.
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What if I lose my boarding pass?
You can reprint your boarding card at home or send it to your email for printing later. If you're already at the airport, you need to go to the check-in desk
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