Transportation of Animals
In cabin
Acceptance rules:
Royal Air Maroc offers the possibility to transport pets in cabin under the following conditions.
- Service booking: at the time of booking the trip
- Accepted pet types: Cats, Dogs and birds
- Weight limit: 8kg including the container
- Number of allowed pets: 1 per passenger
- Required documentation: depends on the country of destination
- Container specifications: solid container (crate, cage or basket) with ventilation holes, the dimensions should not exceed 115cm (55 x 40 x 20 cm)
-Behavioral expectations: the pet must not be a nuisance to other passengers and crew
Restrictions:
- To UK: PETC prohibited
- From UK: PETC only authorized from Heathrow
- To Canada: commercial dogs prohibited
- To UAE: PETC prohibited
Exemptions:
How to book:
Use SR PETC-Animal breed/Pet type/Weight including the container in order to add this service.
Example: SR PETC- Dachshund dog 7kg
Tip:
use the command TIDFT/ORY/CS/PE to find the required documentation
TIDFT: Transaction code to display documentation information
ORY : Destination country
CS : Code to indicate Customs
PE : Code to indicate Pets
In Hold
Acceptance rules:
Passengers can also transport their pets as well as small warm-blooded animals under the following conditions:
- Service booking: at the time of booking the trip
- Accepted pet types: Cats, Dogs, Birds, Hamsters, Rabbits, Guinea Pigs, etc…
- Weight limit: 70kg including the container
- Number of allowed pets: 1 per passenger, with exception of maximum 2 adult animals (Cats or Dogs) of comparable size up to 14kg each, they should be of
compatible size and accustomed to living together to be shipped in the same container. Animals over 14kg must be carried in different crates.
- Required documentation: depends on the destination country
- General container requirements:
- Secured, enclosed container made with durable materials;
- Robust enough to contain animals and withstand loading/securing to pallets;
- Contains ventilation openings with a minimum of 25mm (1inch) diameter;
- The animal must be able to stand in a natural position with adequate clearance for the head or body, turn around, or lie down;
- Absence of hay or straw.
- Specific requirements for bird containers:
- Large mesh opening covered with a light material for maximum ventilation
- Perches: Number and arrangement allowing all birds to perch simultaneously, according to instructions and the shipper's declaration.
- Non-perching birds: mat or block fixed to the floor to allow these birds to rest.
Exceptions:
- To UK: Animal carriage is not allowed
- From UK:
▪ Animal in hold allowed in LHR
▪ Animal carriage accepted in LGW subject to:
• Reporting in PNR, no later than, 24 hours before flight;
• Registration of the AVIH at the Cargo terminal at the address below: “Aircare Co Ltd, Cargo Forecourt Rd, Gatwick Airport, Horley, Gatwick RH6 0SQ”
- To Canada: Commercial dogs are not allowed
- To UAE: Animal in hold is not allowed
Exemptions:
▪ Guide dogs
▪ Service dogs From/To Canada and USA
How to book:
Use SR AVIS- Animal breed/Pet type/Weight for animals weighing up to 23kg
Use SR AVIM- Animal breed/Pet type/Weight for animals weighing between 24kg and 46kg
Use SR AVIL- Animal breed/Pet type/Weight for animals weighing between 47kg and 70kg
o Example: SR AVIS- Persian cat 12kg
To be advised:
- According to the General Conditions of Carriage, the Company is in no way responsible for incidents or accidents, which may result from the transportation of animals
- Damaged containers will not be accepted at check-in
- The passenger will be asked to administer to the animal a medication to prevent airsickness or any other untimely reaction during the flight.
- Large pets or wild animals, reptiles and rodents must be carried as cargo.
- LIST OF UNAUTHORIZED SNUB-NOSED ANIMALS IN THE HOLD (ref to a pdf containing the list
https://www.royalairmaroc.com/documents/20510/0/Trade+Portal/03cad861-d330-425b-aeeb-cd634cdafb49