Is your child travelling alone? At the airport, on board or by connecting flight, our Royal Air Maroc staff will assist him and ensure his safety and comfort. Aware of the importance and the responsibility of this task, be rest assured that we will take all necessary measures to ensure your child travels in comfort.
|Can you use our UM (Unaccompanied Minor) service?
|Under 4 years old:
|UM service is not available. Your child must travel with a companion over the age of 18*. (*) The companion may be under 18 years of age in the case of the father, mother or legal guardian.
|Minors 4 to 12 years old:
|UM service is mandatory for minors 4 to 12 years old. Your child will be accompanied by one of our agents from check-in to boarding, and will then be handed over to our flight attendants.
|Minors between 12 and 16 years old:
|Optional service for people between 12 and 16 years old. You can make your request at your Royal Air Maroc agency or at our call centers.
The number of beneficiaries of the service is limited according to the type of aircraft used, with a maximum of 4 unaccompanied children between the ages of 4 and 8 per flight, who must be notified at the time of booking. Unaccompanied children benefit from the UM (Unaccompanied Minor) treatment, which ensures constant vigilance by the company's staff from check-in until the child is received at destination. At the time of registration, the child is given an identification bag and the person accompanying him or her fills out a "UM route form", which must be signed upon arrival by the person specifically designated to pick up the child. This person must present a valid personal identity document, the "UM route form" and the signed release of responsibility. This service is mandatory on international flights for unaccompanied children between the ages of 4 and 12 and is optional for children between 12 and 16. The price of the UM ticket is the adult fare plus a surcharge of 50 euros or 100 euros per trip, depending on the destination. This service is currently free on the domestic network. The acceptance of unaccompanied children on RAM flights is subject to the inclusion of the contact details of the persons accompanying the child to the airport of departure and collecting the child on arrival, which must be included in the UM passenger's reservation file.
We inform you that for flights departing from Geneva, Unaccompanied Minor Passengers must be accompanied by an adult until the boarding gate. In order to obtain a pass for the accompanying person, the latter must provide a written authorization signed by the person(s) with parental authority if he/she does not have this authority, accompanied by a photocopy of the identity document(s) authorizing the child to be accompanied by a person not bearing the same family name.