6- Covid-19

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How can I use the travel voucher that I received as a refund? and what are its conditions of use?

"The voucher can be used at RAM agencies or via the call center. The validity of this voucher is 12 months. It is refundable in cash at the end of its validity if not used.
The voucher is nominative and can be used for the issue of a ticket or the purchase of additional services in favor of its holder only."

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