En caso de que se dañe el equipaje durante el viaje, póngase en contacto con el servicio de "asistencia de equipaje" del aeropuerto de llegada para establecer una declaración de daños en el equipaje.

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1

Are you still at the airport?

Please go to the Baggage Assistance counter at your arrival airport to report damage and complete a Property Irregularity Report (PIR).

2

Have you left the airport?

You have 7 days from the date of arrival / date of baggage delivery to report the damage by returning to the airport with the damaged baggage and/or submitting a written claim to Royal Air Maroc.

To submit a claim for your damaged baggage, please complete our online form.

  • Access the claim form

You will receive a confirmation email with your case reference once your claim is submitted.

To complete your case, the following documents will be requested by our team via a dedicated link:

  • El informe de irregularidad establecido en el aeropuerto a su llegada (DPR)
  • El talón de identificación del equipaje (TAG)
  • Detailed inventory letter with figures for missing items, together with invoices for the items in question
  • Bank details (RIB)

  • El informe de irregularidad establecido en el aeropuerto a su llegada (DPR)
  • El talón de identificación del equipaje (TAG)
  • Detailed inventory letter with figures for missing items, together with invoices for the items in question
  • Bank details (RIB)