En caso de que se dañe el equipaje durante el viaje, póngase en contacto con el servicio de "asistencia de equipaje" del aeropuerto de llegada para establecer una declaración de daños en el equipaje.

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1

Are you still at the airport?

Please go to the Baggage Assistance counter at your arrival airport to report damage and complete a Property Irregularity Report (PIR).

2

Have you left the airport?

You have 7 days from the date of arrival / date of baggage delivery to report the damage by returning to the airport with the damaged baggage and/or submitting a written claim to Royal Air Maroc.

  • To submit a claim for your damaged baggage, please complete our online form. Access the claim form You will receive a confirmation email with your case reference once your claim is submitted. To complete your case, the following documents will be requested by our team via a dedicated link:

 

 

If your baggage is damaged

• Baggage Damage Report (DPR) issued at the airport upon arrival

• Baggage identification tag

• A photo of the damaged baggage

• Original purchase invoice or repair invoice for damaged baggage

• Bank account details

If the contents of your baggage are damaged

• Baggage Damage Report (DPR) issued at the airport upon arrival

• Baggage identification tag

• Detailed, itemized and valued inventory list of the damaged items, along with purchase receipts or cleaning / repair invoice where applicable

• Bank account details