FREQUENTLY ASKED QUESTIONS
- My flight has been cancelled, will I get a refund?
- Will unused tickets be refunded?
- How can I use the travel voucher that I received as a refund? and what are its conditions of use?
- What are the tickets affected by the special measures put in place by Royal Air Maroc?
- PCR and serological tests must be done 48 hours before the flight or the result must be released 48 hours before?
- I have already received my 6 months travel voucher. How can I benefit from the 12 months validity extension ?
- ONDA sanitary health form
- Can I get a refund as a transfer to my bank account instead of a travel voucher ? And how long does it take to process my refund request?
- What are the destinations served by these flights?
- What security measures are in place at airports and in our cabins?
- Are family reunification Visa holders eligible for these exclusive flights?
- I have a travel voucher. Can I use it to book a flight?
- Do these flights concern everyone or just the Moroccans and residents of the kingdom.
- Would Transit to Casablanca be possible?