Update of commercial provisions following the renewal of Royal Air Maroc special flights program

Last updated 2020-09-16 17:45:31.0

Following the public health emergency extension and the closure of Morocco's airspace until October 10, 2020, Royal Air Maroc is renewing its special international flight program, in coordination with the concerned authorities.
For these special flights the applicable conditions are detailed below:

•Issue: initial purchase, exchange for an open ticket and / or voucher (tariff difference may be applicable)
•Sales channel: agencies, Call center and Royal Air Maroc website only
•Pricing conditions: non-refundable - No show not allowed;
•Ticket Change :
   o Special flight => Special flight: allowed before departure with a penalty of 50 euros
   o Regular Flight => Special flight: allowed =>
        •No charge and no fare difference if new flight is one week before or after the initial flight
        •Free of charge but fare difference applicable if the new flight date is beyond one week.

• Eligibilité :

⇒ Leaving Moroccan territory:
   o Moroccan citizens living abroad and their families
   o Foreigners residents or non-residents in Morocco and their families,
   o Moroccan students admitted in foreign schools,
   o Businessmen, and citizens forced to go abroad for health reasons need to obtain special authorizations from the prefecture of their place of residence in order to be able to leave the territory ,
special authorizations from the prefecture of their place of residence in order to be able to leave the territory.

Passengers departing from Morocco are exempt from testing; However, they must be informed and comply with the health provisions required by the countries of their final destination. The passenger who will not meet the conditions of his arrival country will be refused access to the flight.



⇒ Entry to Moroccan territory :
   o All Moroccan citizens (stranded tourists, students, Moroccans living abroad) and their families
   o Foreigners residing in Morocco and their families.

Professionals of visa-exempt countries will be able to visit Moroccan companies upon a simple invitation from the latter. Invitations must be printed on the letterhead of the inviting company (including their identifiers, including their ICE, RC number and address).
They must also be signed and sealed by an authorized person from the company, and include the purpose of the visit, the full names and passport numbers of the visitors, their date of entry into Moroccan territory as well as their place of residence during their stay in Morocco.
Also, foreign nationals of visa-exempt countries and who have a confirmed hotel reservation will be able to access Moroccan territory upon presentation of this reservation.

Passengers entering Morocco must present a negative PCR test as well as a recent serological test. The PCR’s test result must be dated before 48 hours. Passengers under the age of 11 are exempt from this requirement



Royal Air Maroc reminds you that wearing a mask is compulsory within our flights and that only handbags, bags for children and computers are allowed on board as luggage.

Important: We remind you that it is the exclusive responsibility of the customer to be informed before his trip and to comply with the authorities’ conditions and requirements of the departure and arrival countries.

Considering that regular international flights are still suspended, the commercial measures set up by Royal Air Maroc to support our passengers are still applicable, and now concern tickets issued until september 10th, 2020 (tickets issued on regular flights only).


Our clients still have the possibility to change freely the date of departure and the destination as many times as desired without penalties (tariff difference may apply). For passengers who don’t have visibility on their travel date, a voucher can be issued. The validity of the travel vouchers is 18 months and it is possible to get cash refund at the end of the validity period if the voucher is not used.

Below a summary of the provisions with the extension of eligibility for tickets issued until August 8th:

• Targeted passengers: tickets issued before September 10th, 2020 in all Royal Air Maroc network including canceled flights because of de COVID 19 authorities’ restrictions. (Prime-tickets included);
• Travel date: before October 31th, 2020 inclusive;
• Ticket Change: unlimited changes of ticket date and destination, free of charge;
• Conditions: change within the same fare class; (Tariff difference applicable in case of unavailability of the initial fare class or change of the destination)
• flight deadline: until October 31,2020 (return date can be extended beyond this deadline to keep the same duration of the trip) ;
• Refund:
o Individual tickets : refund by nominal voucher valid 18 months from the date of its issue. The voucher is refundable in cash on the expiry date. The voucher is issued by travel agencies or our call center at callcenter@royalairmaroc.com .

• Fare conditions remain applicable.

The flights concerned by this special operation are as follows:
Casablanca-Paris CDG-Casablanca
Rabat-Paris CDG –Rabat
Oujda- Paris CDG - Oujda
Agadir - Paris CDG - Agadir
Fès- Paris CDG- Fès
Tanger- Paris CDG -Tanger
Marrakech-Parsi CDG-Marrakech
Casablanca-Lyon-Casablanca
Casablanca - Nice-Casablanca
Casablanca- Marseille-Casablanca
Casablanca- Bordeaux-Casablanca
Moscou-Casablanca
Casablanca-Londres-Casablanca
Casablanca-Madrid-Casablanca
Casablanca-Barcelone-Casablanca
Casablanca-Malaga-Casablanca
Casablanca-Las Palmas-Casablanca
Laayoune-Las Palmas-Laayoune
Casablanca-Rome-Casablanca
Casablanca-Bologne-Casablanca
Casablanca-Milan-Casablanca
Casablanca-Istanbul-Casablanca
Casablanca-Francfort-Casablanca
Casablanca-Lisbone-Casablanca
Casablanca-Montréal-Casablanca
Casablanca-New-York-Casablanca
Casablanca-Abidjan-Casablanca
Casablanca-Nouakchott-Casablanca
Casablanca-Dubaï-Casablanca
Casablanca-Ouagadougou-Casablanca
Casablanca-Jeddah-Casablanca
Casablanca-Riyadh-Casablanca
Caire-Casablanca
Alger-Casablanca
Casablanca-Tunis-Casablanca
Casablanca-Conakry-Casablanca
Casablanca-Niamey-Casablanca
Casablanca-Bruxelles-Casablanca
Doha - Casablanca
Casablanca-Amsterdam-Casablanca
Casablanca-Toulouse-Casablanca
Casablanca-Nantes-Casablanca
Casablanca-Mascate-Casablanca
Casablanca-Dakar-Casablanca
Casablanca-Bamako-Casablanca
Nador-Amsterdam-Nador
Casablanca-Geneva-Casablanca
Tangier-Barcelona-Tangier

New conditions of access to Morocco

Last updated 2020-09-11 10:39:56.0

Following the Moroccan authorities’ decision, Royal Air Maroc informs you that nationals of visa-exempt countries, who wish to go to Morocco can now have access to our flights under two conditions:

o All Moroccan citizens (stranded tourists, students, Moroccans living abroad) and their families
o Foreigners residing in Morocco and their families.

Professionals of visa-exempt countries will be able to visit Moroccan companies upon a simple invitation from the latter. Invitations must be printed on the letterhead of the inviting company (including their identifiers, including their ICE, RC number and address). They must also be signed and sealed by an authorized person from the company, and include the purpose of the visit, the full names and passport numbers of the visitors, their date of entry into Moroccan territory as well as their place of residence during their stay in Morocco.

Also, foreign nationals of visa-exempt countries and who have a confirmed hotel reservation will be able to access Moroccan territory upon presentation of this reservation.

N’oubliez pas de télécharger, imprimer et renseigner votre fiche sanitaire avant votre voyage.

Last updated 2020-08-17 17:51:51.0

La crise sanitaire internationale due à la propagation du virus COVID 19 a engendré de nouvelles conditions de rentrée et de séjour d’un nombre important de pays. Plusieurs pays exigent désormais de remplir des formulaires de santé conformément à la réglementation en vigueur et aux lois applicables. Les informations transmises serviront exclusivement aux fins de la protection de la santé publique et sont communiquées uniquement aux autorités à l’arrivée du pays de destination. Pour prendre connaissance des documents de voyages exigés durant votre parcours ainsi que les restrictions applicables, n’hésitez pas de consulter le site des ambassades des pays de transit et de destination. Veuillez trouver ci-dessous la liste des pays[1] exigeant la présentation de la fiche sanitaire à l’arrivée.

Pays Lien pour télécharger le formulaire
Allemagne Public Health Passenger Locator Form:
Arabie Saoudite https://covid19.cdc.gov.sa/professionals-health-workers/health-declaration-form/
Belgique
Canada https://tc.canada.ca/sites/default/files/migrated/coronavirus_form___formulaire_coronavirus.pdf
Egypte Cairo Arrival Declaration
Emirats arabes unis
France https://www.who.int/ihr/PLC.pdf?ua=1 et https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage
Italie AUTODICHIARAZIONE COVID – 19/ Self declaration form
Espagne https://www.spth.gob.es/create
Royaume Unis https://visas-immigration.service.gov.uk/public-health-passenger-locator-form
Pays Bas Health declaration form : https://www.government.nl/documents/publications/2020/07/07/information-for-passengers-flying-to-and-from-the-netherlands
Sénégal https://www.dakaraeroport.com/formulaire-de-localisation-de-passager-pour-la-sante-publique/
Tunisie
Turquie Formulaire "YOLCU BİLGİ FORMU"
Côte d’ivoire : Déclaration de déplacement :
https://deplacement-aerien.gouv.ci/#/
MAROC http://www.onda.ma/form.php
Mauritanie Public Health Passenger Form
GABON Fiche identification test COVID
Guinée Formulaire de déclaration de santé
Guinée équatoriale Fiche sanitaire d entrée à la Guinnée equatoriale SSG Malabo
TOGO www.Voyage.gouv.tg
MALI www.anac-gov.org

[1] Les formalités de voyage correspondant à chaque pays sont régulièrement mises à jour. Avant chaque voyage, vous devez consulter les sites des ambassades du pays de départ, de transit et d’arrivée pour prendre connaissance des conditions de voyage et d’acceptation.

Important measure for your next trip with Royal Air Maroc

Last updated 2020-08-11 12:25:37.0

To ensure that you travel in the safest possible conditions ,it is mandatory to wear a mask upon arrival at the airport and board

Hand luggage is not accepted on board (except for handbags ,baby ,bags ,laptop bags and medicine kits) and must be checked in the checked baggage compartment