FREQUENTLY ASKED QUESTIONS
All
- Questions related to traveling to France
- Will we be able to buy a round trip ticket?
- Should the test results be presented in paper or electronic format?
- What are the possibilities if the PCR test is positive? Will I get a refund?
- Hello, Your numbers are unreachable. How do we proceed to manage our bookings?
- ONDA sanitary health form
- I'm waiting for my flight to be refunded... Why don't you answer my emails?
- What are the requirements to be taken into consideration when we are invited by a Moroccan company to access your flights?
- For passengers with a hotel reservation, is the reservation enough?
- Flights only with RAM? Can a resident return to Morocco now with any other airline companies?
- For non-residents who have relatives living in Morocco, what documents can they provide instead of hotel reservations?
- Can a certificate of employment serve as an invitation from a Moroccan company?
- Can I get a refund as a transfer to my bank account instead of a travel voucher ? And how long does it take to process my refund request?
- How long does the hotel reservation have to last?
- What is the new validity period of the PCR test for flights to Morocco ?
- Hello, should we do a test to travel from Morocco to Belgium?
- I have already received my 6 months travel voucher. How can I benefit from the 12 months validity extension ?
- PCR and serological tests must be done 48 hours before the flight or the result must be released 48 hours before?
- What are the tickets affected by the special measures put in place by Royal Air Maroc?
- How can I use the travel voucher that I received as a refund? and what are its conditions of use?
- Will unused tickets be refunded?
- My flight has been cancelled, will I get a refund?
- Why did Royal Air Maroc cancel my flight without suggesting me a later date?
- What are the Thresholds in case of renewal of the qualification to Silver, Gold or Platinum status?
- What are the benefits of traveling with Fiji Airways as a “oneworld connect” partner?
- How many miles does it take to apply for an award with oneworld airlines?
- How does oneworld's international assistance work?
- What is the difference between Award Miles and Status Miles?
- I have a Safar Flyer Blue card. How do I progress to the Silver level, the Gold one, and then Platinum?
- What if I lose my boarding pass?
- When I arrive at the airport, what should I do?
- Hello RAM, is it necessary to buy an Air France ticket?
- If I leave the Moroccan territory in the conditions of eligibility mentioned for flights, can I take a return flight?
- Can I travel to Morocco as a tourist this summer?
- Where can I buy my ticket?
- What are the destinations served by these flights?
- What security measures are in place at airports and in our cabins?
- Are family reunification Visa holders eligible for these exclusive flights?
- I have a travel voucher. Can I use it to book a flight?
- What about pets, can I take a 5 kg cat, for example, with me in the cabin?
- Do these flights concern everyone or just the Moroccans and residents of the kingdom.
- Would Transit to Casablanca be possible?
- Where can I buy my ticket?
- How to transfer miles from one Safar Flyer account to another?
- Comment atteindre le niveau de carte Silver ?
- Can Safar Flyer members with Emerald or Sapphire equivalent status be accompanied by a guest to access oneworld's VIP lounges?
- How can I make a “Around the World” booking?
- Can Safar Flyer members with Emerald or Sapphire equivalent status be accompanied by a guest to access oneworld's VIP lounges?
- Is it possible to have access to the departure and arrival lounges when traveling with oneworld partners?
- How can I make a “Around the World” booking?
- How can a Safar Flyer member collect miles on the oneworld loyalty program?
- Will a Safar Flyer member be able to use his miles to make an Around the World booking?
- How do I collect miles when traveling with a oneworld company?
- What kind of miles does a Safar Flyer member earn on an oneworld flight?
- What is the difference between Award Miles and Status Miles?
- How is the accumulation of miles with partners calculated?
- Where to visit oneworld lounges?
- Which members are eligible for VIP lounge access on oneworld flights?
- Est-ce que le membre Silver continue de bénéficier d’une franchise bagage supplémentaire de 23Kg?
- Est-ce qu’un membre Safar Flyer sur un vol oneworld a droit à une franchise bagages supplémentaire ?
- Un membre Safar Flyer peut-il bénéficier des services des compagnies aériennes membres de oneworld tels que les hôtels, location de voitures ?
- Si un membre Safar Flyer dispose d’un autre programme de fidélité oneworld, peut-il cumuler des miles sur ses deux comptes pour un vol donné ?
- Comment enregistrer un vol passé réalisé sur une compagnie oneworld ?
- Quelles sont les modalités d’accès aux salons oneworld ?
- Quelles sont les franchises bagages autorisées pour les voyageurs fréquents Saphhire ?
- Quelle est la franchise bagages supplémentaire pour les voyageurs fréquents Emerald ?
- Est-ce les avantages oneworld sont valables sur les vols des compagnies aériennes non membres de oneworld ?
- Are oneworld benefits valid on flights of airlines that are not members of oneworld?
- Is a Safar Flyer member on a oneworld flight entitled to an additional luggage allowance?
- What is the additional luggage allowance for Emerald frequent travelers?
- What are the luggage allowances allowed for Saphhire frequent flyers?
- Does the Silver member continue to benefit from an additional luggage allowance of 23KG?
- Which members are eligible for VIP lounge access on oneworld flights?
- How do I access oneworld lounges?