FREQUENTLY ASKED QUESTIONS
All
- I bought my ticket using Miles (Award flight) for a later date. I would like to cancel my trip. How can I do that?
- I bought my ticket using Miles (Award flight). However, the flight has been cancelled, What should I do?
- My domestic flight was canceled. Will I get a refund?
- What travel dates are affected by flight cancellations?
- I have already received my 6 months travel voucher. How can I benefit from the 12 months validity extension ?
- Can I get a refund as a transfer to my bank account instead of a travel voucher ? And how long does it take to process my refund request?
- How can I use the travel voucher that I received as a refund? and what are its conditions of use?
- Will unused tickets be refunded?
- My flight has been cancelled, will I get a refund?
- Your call center lines are busy. I cannot reach them and I cannot modify my ticket on the website.
- Why did Royal Air Maroc cancel my flight without suggesting me a later date?
- I am currently a tourist/on a trip in Morocco and I would like to return to my hometown.
- Quel est le délai d’achat d’un billet par internet ?
- Comment puis je procéder au remboursement de mon billet ?
- When I arrive at the airport, what should I do?
- What if I lose my boarding pass?
- I bought my ticket using Miles (Award flight) for a later date. I would like to cancel my trip. How can I do that?
- Once I become a member, how do I register my past flights on my Safar Flyer account?
- How to register a flight made with a Royal Air Maroc airline partner?
- How do I ensure that my miles are saved on my account?
- One of my flights was not credited to my Safar Flyer account. How do I claim my miles?
- I have a Safar Flyer Blue card. How do I progress to the Silver level, and then the Gold one?
- I did not receive the Silver Card while I accumulated 20,000 Status Miles in the last two years
- How do I redeem my miles?
- Why my online award ticket request was denied?
- When I purchased an award ticket online, I was charged taxes despite the appearance of an error message informing me of the invalidity of the reservation of my award ticket. What should I do?
- How to book my Royal Air Maroc award ticket online?
- How to apply for an upgrade award?
- Who are the Safar Flyer partners?
- How to book my award ticket with a Safar Flyer partner?
- All members (Blue, Silver, Gold) can benefit from the partnerships?
- What is the difference between Award Miles and Status Miles?
- Can any company join the Safar Flyer Corporate Program?
- Is the number of members per company limited?
- How to add new employees to the Safar Flyer Corporate account?
- What should I do if a flight has not been credited to my Safar Flyer Corporate account?
- What is the validity period of the award miles accumulated on the Safar Flyer Corporate account?
- Why is my membership number different from my Safar Family account number?
- How to transfer miles from one Safar Flyer account to another?
- I flew with Iberia and the accumulated miles on my account are not counted as status miles. Is this a mistake?
- How to stop receiving Safar Flyer emails?
- I do not receive promotional emails from Safar Flyer.
- I joined the Safar Family program 3 months ago and I still have not received a card, why?
- Can a single-parent family benefit from the Safar Family program?
- Is the number of members limited by family?
- What does oneworld mean?
- Which airlines are part of oneworld?
- Is there an information website about the oneworld alliance?
- Does the currency (Safar Flyer miles) change after integration?
- Does a Safar Flyer member have to be a member of oneworld?
- When did Royal Air Maroc join the alliance?
- Do higher status Safar Flyer members have Match status (status equivalency) with partner airlines?
- What does the alliance allow for Safar Flyer members?
- As a Safar Flyer member, how can I benefit from oneworld benefits at the airport?
- What are the benefits per Safar Flyer Blue/Silver/Gold/Platinum Card Status valid on oneworld flights?
- What is the purpose of the oneworld priority logo signage at the airport?
- If a Safar Flyer member travels with an oneworld airline, can he or she benefit from oneworld advantages on this flight?
- If a Safar Flyer member travels with a oneworld airline, can he or she benefit from the advantages of his or her card on this flight before he or she has received his or her physical card?
- What are the conditions of access to the VIP lounges for children of Safar Flyer members?
- Will Safar Flyer members be able to earn miles on non-oneworld flights?
- Can a Safar Flyer member benefit from card bonuses when traveling with oneworld airlines?
- Can a Safar Flyer member transfer his miles to different oneworld airline loyalty programs or keep his miles on his Safar Flyer account?
- Can the Safar Flyer member benefit from an award ticket with a oneworld airline company of which he or she is not a member of its loyalty program?
- What is the procedure for acquiring awards for a flight from a partner airline?
- Is it possible to book RAM Award tickets on the oneworld website?
- Can a Safar Flyer member benefit from other Awards (upgrade, excess luggage allowance) on oneworld airline flights ?
- Can a Safar Flyer member use as many award tickets as he or she wants with oneworld airlines?
- Can a member benefit from the advantages of each oneworld Status, even on an award ticket trip?
- Can a Safar flyer member offer award tickets with oneworld partner airlines to the person of his or her choice?
- A Safar Flyer member with Platinum status traveling on a American Airlines AA1536 (CANCUN/MIAMI) flight. The trip was unpleasant. He wishes to make a complaint. Who do you think he should talk to?
- If a member has a Platinum Safar Flyer card and another card from a oneworld member airline loyalty program, can he or she receive 2 pieces of excess luggage?
- What is the Royal Air Maroc contact for Safar Flyer oneworld members ?
- What are the advantages a Safar Flyer member enjoys on flights operated and marketed by Royal Air Maroc?
- How can the Safar Flyer member find oneworld airport lounges?
- How can the Safar Flyer member benefit from oneworld international assistance?