FREQUENTLY ASKED QUESTIONS
All
- When I arrive at the airport, what should I do?
- I have a travel voucher. Can I use it to book a flight?
- What security measures are in place at airports and in our cabins?
- My flight has been cancelled, will I get a refund?
- How can I use the travel voucher that I received as a refund? and what are its conditions of use?
- Can I get a refund as a transfer to my bank account instead of a travel voucher ? And how long does it take to process my refund request?
- What does the Covid-19 cover covers ?
- How to get Covid-19 cover ?
- Can Safar Flyer members with Emerald or Sapphire equivalent status be accompanied by a guest to access oneworld's VIP lounges?
- Once I become a member, how do I register my past flights on my Safar Flyer account?
- One of my flights was not credited to my Safar Flyer account. How do I claim my miles?
- How to register a flight made with a Royal Air Maroc airline partner?
- What are the Thresholds in case of renewal of the qualification to Silver, Gold or Platinum status?
- How many miles does it take to apply for an award with oneworld airlines?
- What are the benefits of traveling with Fiji Airways as a “oneworld connect” partner?
- How does oneworld's international assistance work?
- What are the advantages of each card?
- What should I do if a flight has not been credited to my Safar Flyer Corporate account?
- How to add new employees to the Safar Flyer Corporate account?
- How do I access oneworld lounges?
- Is it possible to have access to the departure and arrival lounges when traveling with oneworld partners?
- How can a Safar Flyer member collect miles on the oneworld loyalty program?
- Can any company join the Safar Flyer Corporate Program?
- Is the number of members per company limited?
- How long are my Miles valid for the individual program?
- How to accumulate miles with Safar Flyer partners?
- Which members are eligible for VIP lounge access on oneworld flights?
- What are the qualification thresholds for a Safar Flyer member depending on the status of Safar Flyer Silver, Gold or Platinum card within oneworld?
- What is the Royal Air Maroc contact for Safar Flyer oneworld members ?
- If a member has a Platinum Safar Flyer card and another card from a oneworld member airline loyalty program, can he or she receive 2 pieces of excess luggage?
- Can a member benefit from the advantages of each oneworld Status, even on an award ticket trip?
- Can a Safar Flyer member benefit from other Awards (upgrade, excess luggage allowance) on oneworld airline flights ?
- Is it possible to book RAM Award tickets on the oneworld website?
- What is the procedure for acquiring awards for a flight from a partner airline?
- Can the Safar Flyer member benefit from an award ticket with a oneworld airline company of which he or she is not a member of its loyalty program?
- Can a Safar Flyer member transfer his miles to different oneworld airline loyalty programs or keep his miles on his Safar Flyer account?
- Can a Safar Flyer member benefit from card bonuses when traveling with oneworld airlines?
- Will Safar Flyer members be able to earn miles on non-oneworld flights?
- What are the conditions of access to the VIP lounges for children of Safar Flyer members?
- If a Safar Flyer member travels with a oneworld airline, can he or she benefit from the advantages of his or her card on this flight before he or she has received his or her physical card?
- If a Safar Flyer member travels with an oneworld airline, can he or she benefit from oneworld advantages on this flight?
- What is the purpose of the oneworld priority logo signage at the airport?
- What are the benefits per Safar Flyer Blue/Silver/Gold/Platinum Card Status valid on oneworld flights?
- As a Safar Flyer member, how can I benefit from oneworld benefits at the airport?
- What does the alliance allow for Safar Flyer members?
- Do higher status Safar Flyer members have Match status (status equivalency) with partner airlines?
- When did Royal Air Maroc join the alliance?
- Does a Safar Flyer member have to be a member of oneworld?
- When I purchased an award ticket online, I was charged taxes despite the appearance of an error message informing me of the invalidity of the reservation of my award ticket. What should I do?
- Why my online award ticket request was denied?
- How to transfer miles from one Safar Flyer account to another?
- What are the advantages offered by Safar Flyer partners?
- What are the available rewards?
- Why is my membership number different from my Safar Family account number?
- I joined the Safar Family program 3 months ago and I still have not received a card, why?
- Can a Safar Flyer member use as many award tickets as he or she wants with oneworld airlines?
- Can a Safar flyer member offer award tickets with oneworld partner airlines to the person of his or her choice?
- What are the advantages a Safar Flyer member enjoys on flights operated and marketed by Royal Air Maroc?
- How can the Safar Flyer member find oneworld airport lounges?
- How can the Safar Flyer member benefit from oneworld international assistance?
- How do I register a past flight on a oneworld airline?
- How is the accumulation of miles with partners calculated?
- What is the difference between Award Miles and Status Miles?
- What kind of miles does a Safar Flyer member earn on an oneworld flight?
- If a Safar Flyer member has another oneworld loyalty program, can he or she collect miles on both accounts for a given flight?
- How do I collect miles when traveling with a oneworld company?
- What are the luggage allowances allowed for Saphhire frequent flyers?
- What is the additional luggage allowance for Emerald frequent travelers?
- How can I make a “Around the World” booking?
- Are oneworld benefits valid on flights of airlines that are not members of oneworld?
- Is a Safar Flyer member on a oneworld flight entitled to an additional luggage allowance?
- Does the Silver member continue to benefit from an additional luggage allowance of 23KG?
- Can a Safar Flyer member benefit from the services of oneworld member airlines such as hotels, car rental?
- Where to visit oneworld lounges?
- Will a Safar Flyer member be able to use his miles to make an Around the World booking?