Frequently asked questions
All
- Once I become a member, how do I register my past flights on my Safar Flyer account?
- One of my flights was not credited to my Safar Flyer account. How do I claim my miles?
- Can Safar Flyer members with Emerald or Sapphire equivalent status be accompanied by a guest to access oneworld's VIP lounges?
- Can I make a change to my Cash & Miles ticket? How do you do this?
- How many miles do I need for a Cash & Miles ticket?
- How much does my Cash & Miles Child & Baby ticket cost?
- Do I earn miles on my Cash & Miles tickets?
- Can I book a Cash & Miles ticket for a third party?
- I am part of a Safar Family / Corporate account, so will I be eligible for Cash & Miles?
- Which flight are eligible for Cash & Miles?
- Can I pay for a reward ticket with Cash & Miles?
- What can I buy with Cash & Miles?
- What is the Cash & Miles option?
- Why is Cash & Miles not offered on certain destinations?
- Can I include the payment of taxes and surcharges in the Miles part of my Cash & Miles ticket?
- Which Safar Flyer card statuses are eligible for Cash & Miles?
- How to book a Cash & Miles ticket on www.royalairmaroc.com?
- What are your channels in which Cash & Miles can be accessed?
- How does the Safar Flyer subscription product work?
- What flights are eligible for 2x or 3x booster?
- How long is my subscription valid for?
- How do I cancel my booster subscription?
- Can I upgrade/downgrade between the 2x and 3x status miles offers?
- Can I change my credit card on file for future subscription payments?
- What will appear on my credit card statement?
- How do I contact you if I require additional support?
- How do I view the tax receipt from my subscription purchase?
- Where can I view my active booster subscription details?
- Will you remind me when my credit card is about to be charged?
- How can I use the travel voucher that I received as a refund? and what are its conditions of use?
- I have a travel voucher. Can I use it to book a flight?
- Does VeriFLY work offline?
- What routes is VeriFly™ available for?
- Does VeriFLY work offline?
- Which operating systems does VeriFLY support?
- What are the benefits of VeriFLY?
- How much does VeriFLY cost?
- What is VeriFLY?
- Which operating systems does VeriFLY support?
- Do the children benefit from these discounts as well?
- Why join the Safar Family loyalty program?
- Can I request a refund for a Cash & Miles ticket?
- Will my family be picked up at the airport?
- Why join the Safar Family loyalty program?
- Are there any loyalty advantages for the Family Pack?
- Can a Safar flyer member offer award tickets with oneworld partner airlines to the person of his or her choice?
- What are the advantages offered by Safar Flyer partners?
- If a Safar Flyer member travels with a oneworld airline, can he or she benefit from the advantages of his or her card on this flight before he or she has received his or her physical card?
- Can a Safar Flyer member transfer his miles to different oneworld airline loyalty programs or keep his miles on his Safar Flyer account?
- What is the procedure for acquiring awards for a flight from a partner airline?
- Can the Safar Flyer member benefit from an award ticket with a oneworld airline company of which he or she is not a member of its loyalty program?
- Is it possible to book RAM Award tickets on the oneworld website?
- Can a Safar Flyer member benefit from other Awards (upgrade, excess luggage allowance) on oneworld airline flights ?
- If a member has a Platinum Safar Flyer card and another card from a oneworld member airline loyalty program, can he or she receive 2 pieces of excess luggage?
- What is the Royal Air Maroc contact for Safar Flyer oneworld members ?
- How to accumulate miles with Safar Flyer partners?
- How to register a flight made with a Royal Air Maroc airline partner?
- What is the difference between Award Miles and Status Miles?
- How do I ensure that my miles are saved on my account?
- I have a Safar Flyer Blue card. How do I progress to the Silver level, the Gold one, and then Platinum?
- Can I lose my status if I use my bonus miles?
- I did not receive the Silver Card while I accumulated 20,000 Status Miles in the last two years
- How long are my Miles valid for the individual program?
- How to transfer miles from one Safar Flyer account to another?
- How long does it take to purchase a ticket online?
- How can I get a refund for my ticket?
- When I arrive at the airport, what should I do?
- What if I lose my boarding pass?
- Can a member benefit from the advantages of each oneworld Status, even on an award ticket trip?
- How is the luggage checked in at the airport?
- Can any company join the Safar Flyer Corporate Program?
- Can a Safar Flyer member use as many award tickets as he or she wants with oneworld airlines?
- What security measures are in place at airports and in our cabins?
- My flight has been cancelled, will I get a refund?