We make every effort to ensure that your baggage arrives at your destination without any issues. However, for reasons beyond our control, baggage may occasionally be delayed or arrive damaged. In such cases, we sincerely apologize for the inconvenience and will do our best to resolve the situation.
If items are missing from your baggage, here is what you should do:

1-Are you still at the airport?
Please go to the Baggage Assistance counter at your arrival airport to report missing items and complete a Property Irregularity Report (PIR).

2-Have you left the airport?
You have 7 days from the date of arrival / date of baggage delivery to report the missing items by returning to the airport and/or submitting a written claim to Royal Air Maroc.

To submit a claim for your missing items, please complete our online form.
Access the claim form You will receive a confirmation email with your case reference once your claim is submitted.
To complete your case, the following documents will be requested by our team via a dedicated link:

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  • Property Irregularity Report (PIR) issued at the airport upon arrival
  • Baggage identification tag
  • Detailed, itemized and valued inventory list of missing items, including the value of each item, along with purchase receipts for the listed items
  • Bank account details