In case of missing item in the baggage, please contact the baggage assistance service of the arrival airport to receive a report of missing items.
We kindly ask you to submit a claim to customer service by filling in the form available on our website at the following link: www.royalairmaroc.com/ma-en/information/service-claims
An acknowledgement of receipt, containing the reference of your request, will be sent to you automatically.
Once you have received the acknowledgement of receipt, please send a message to serviceclient@royalairmaroc.com using the same subject line as the acknowledgement of receipt you received, and enclosing the following documents:

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1

Are you still at the airport?

Please go to the Baggage Assistance counter at your arrival airport to report missing items and complete a Property Irregularity Report (PIR).

2

Have you left the airport?

You have 7 days from the date of arrival / date of baggage delivery to report the missing items by returning to the airport and/or submitting a written claim to Royal Air Maroc.

  • To submit a claim for your missing items, please complete our online form.
    Access the claim form You will receive a confirmation email with your case reference once your claim is submitted.
    To complete your case, the following documents will be requested by our team via a dedicated link:

  • El informe de irregularidad establecido en el aeropuerto a su llegada (DPR)
  • El talón de identificación del equipaje (TAG)
  • Detailed inventory letter with figures for missing items, together with invoices for the items in question
  • Bank details (RIB)