In case of non-delivery of luggage on arrival, please contact the "baggage assistance" service of the arrival airport to establish a report of baggage irregularity. You will receive a copy with a reference number to keep, in order to ensure the follow-up of the file

Check the status of your delayed baggage here

If the baggage is not returned within 5 days of the finding, we invite you to follow the steps below:

  • 1. Fill in an inventory letter form, online or by downloading it and sending it to the address, with the contents of your luggage, specifying the details or clues (brand of clothes, shoe brand and size, names of drugs and cosmetics) Download form
  • 2. A reconciliation will be made, thanks to the content of the baggage, for additional and in-depth research.
  • 3. The call center will contact you using the contact details provided to inform you of the progress of searches (you can also follow, online, the processing of the file on WorldTracer) Go to world tracer

If the baggage is not delivered within 21 days of the finding, it is considered lost

To declare your lost luggage, we invite you to submit a claim by filling in the form available on our website at the following link:
An acknowledgement of receipt, containing your claim reference, will be sent to you automatically.
Once you receive the acknowledgement of receipt, please send a message to , with the same email subject as the acknowledgement of receipt containing your request reference number, by attaching the following documents:

  • The baggage identification stub (TAG)
  • The report of irregularity established at the airport upon your arrival (PIR)
  • The detailed and encrypted inventory letter of the contents of your luggage as well as the invoices for the items mentioned.
  • Bank details (RIB)
  • The additional baggage check if you have paid excess baggage