Après avoir saisi le service Client et à défaut de réponse satisfaisante ou en l’absence de réponse dans un délai de 60 jours, le client peut saisir le médiateur du Tourisme et du Voyage, dont les coordonnées et modalités de saisine sont disponibles sur son site : MTV Travel

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  • Payment for ancillary services at JFK Terminal 1

    Last updated 07/04/2026

    Please be informed that, effective April 1st, payments for ancillary services at Royal Air Maroc counters at JFK Terminal 1 will be processed exclusively by card.

    This applies to services purchased at the airport, including seat upgrades, additional baggage, chargeable seats, promotional upgrades, ticket fees and penalties, ticket issuance, and other related services.

    Passengers who do not have a credit card available under the traveler’s name may use the cash-to-card machines located at JFK Terminal 1, which allow cash to be converted into a prepaid card that can be immediately used for payments.