Before your departure

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Make sure your bags are properly marked: Fill out the address tags with your contact information (Name, Address, Email and Phone Number), and add an ID inside your luggage.
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Remove all other tags from your previous flights prior to arrival at the airport.
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Make sure your luggage is properly closed. If a padlock is used, ensure that the model is approved by TSA for travel to/from the United States.
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Carry all medications, documents and valuables in your carry-on baggage.
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Make sure you are not carrying prohibited items in the hold or cabin

After your arrival

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Check and control your baggage before leaving the airport: This will prevent you from leaving with a luggage belonging to another passenger.
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If your baggage is not delivered, contact the “Baggage Service” counter to complete a Baggage Irregularity Report (PIR) before leaving the airport.

Our partners baggage policies