Em caso de danos na bagagem durante a viagem, contactar o serviço de "assistência de bagagem" no aeroporto de chegada para apresentar uma declaração de danos na bagagem

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1

Are you still at the airport?

Please go to the Baggage Assistance counter at your arrival airport to report damage and complete a Property Irregularity Report (PIR).

2

Have you left the airport?

You have 7 days from the date of arrival / date of baggage delivery to report the damage by returning to the airport with the damaged baggage and/or submitting a written claim to Royal Air Maroc.

To submit a claim for your damaged baggage, please complete our online form.

  • Access the claim form

You will receive a confirmation email with your case reference once your claim is submitted.

To complete your case, the following documents will be requested by our team via a dedicated link:

  • O relatório de irregularidade apresentado no aeroporto à sua chegada (DPR)
  • A etiqueta de identificação da bagagem (TAG)
  • Detailed inventory letter with figures for missing items, together with invoices for the items in question
  • Bank details (RIB)

  • O relatório de irregularidade apresentado no aeroporto à sua chegada (DPR)
  • A etiqueta de identificação da bagagem (TAG)
  • Detailed inventory letter with figures for missing items, together with invoices for the items in question
  • Bank details (RIB)