Mineurs non accompagnés
À l'aéroport, à bord ou lors d'une correspondance, le personnel de Royal Air Maroc l'assistera et veillera à sa sécurité et à son confort.
Conscients de l'importance et de la responsabilité de cette tâche, soyez assurés que nous prendrons toutes les mesures nécessaires pour que votre enfant voyage en toute sérénité.
À l'aéroport, à bord ou lors d'une correspondance, le personnel de Royal Air Maroc l'assistera et veillera à sa sécurité et à son confort.
Conscients de l'importance et de la responsabilité de cette tâche, soyez assurés que nous prendrons toutes les mesures nécessaires pour que votre enfant voyage en toute sérénité.
| Age | Pouvez-vous utiliser notre service UM (Unaccompanied Minor)? |
|---|---|
| Moins de 4 ans | Le service UM n'est pas disponible. Votre enfant doit voyager avec un compagnon âgé de plus de 18 ans*. (*) Le compagnon peut être âgé de moins de 18 ans dans le cas du père, de la mère ou du tuteur légal. |
| Mineurs de 4 à 12 ans | Service UM obligatoire pour les mineurs de 4 à 12 ans. Votre enfant sera accompagné par un de nos agents depuis l'enregistrement jusqu'à l'embarquement, puis sera confié à nos hôtesses de bord. |
| Mineurs de 12 à 16 ans | Service facultatif pour les personnes entre 12 et 16 ans. Vous pouvez faire votre demande auprès de votre agence Royal Air Maroc ou dans nos centres d'appel. |
Éligibilité & Restrictions
- Âge : Obligatoire pour les enfants âgés de 4 à 12 ans sur les vols internationaux ; optionnel pour les âgés de 12 à 16 ans.
- Capacité : Limité à un maximum de 4 enfants âgés de 4 à 8 ans par vol (selon le type d'appareil).
- Réservation : Préavis obligatoire lors de la réservation, incluant les coordonnées du responsable au départ et à l'arrivée dans le dossier de réservation.
Procédure de service & Documentation
- Supervision : Prise en charge continue par le personnel de la compagnie aérienne de l'enregistrement jusqu'à la remise à l'arrivée.
- Formulaires requis : Pochette d'identification remise à l'enregistrement ; les accompagnateurs doivent remplir et signer un "Formulaire de route UM".
- Remise à l'arrivée : La personne désignée pour récupérer l'enfant doit présenter une pièce d'identité valide avec photo, le formulaire de route et une décharge de responsabilité signée.
Tarification
- Vols internationaux : Tarif billet adulte + supplément de 50 € ou 100 € par tronçon (selon la destination).
- Vols nationaux : Actuellement gratuit.
Éligibilité & Restrictions
- Âge : Obligatoire pour les enfants âgés de 4 à 12 ans sur les vols internationaux ; optionnel pour les âgés de 12 à 16 ans.
- Capacité : Limité à un maximum de 4 enfants âgés de 4 à 8 ans par vol (selon le type d'appareil).
- Réservation : Préavis obligatoire lors de la réservation, incluant les coordonnées du responsable au départ et à l'arrivée dans le dossier de réservation.
Procédure de service & Documentation
- Supervision : Prise en charge continue par le personnel de la compagnie aérienne de l'enregistrement jusqu'à la remise à l'arrivée.
- Formulaires requis : Pochette d'identification remise à l'enregistrement ; les accompagnateurs doivent remplir et signer un "Formulaire de route UM".
- Remise à l'arrivée : La personne désignée pour récupérer l'enfant doit présenter une pièce d'identité valide avec photo, le formulaire de route et une décharge de responsabilité signée.
Tarification
- Vols internationaux : Tarif billet adulte + supplément de 50 € ou 100 € par tronçon (selon la destination).
- Vols nationaux : Actuellement gratuit.
Get all information on our special assistance service reserved for unaccompanied children (UM) to ensure their safety and comfort throughout the trip.
In requesting our assistance service for your child (UM Unaccompanied Minor), he can thus travel safely, without being attended to by an adult (parents or family members).
They will thus benefit from the UM service that ensures your child receives constant attention and support from the company staff, from check-in until he is received on arrival by the person you would have designated.
Get all information on our special assistance service reserved for unaccompanied children (UM) to ensure their safety and comfort throughout the trip.
In requesting our assistance service for your child (UM Unaccompanied Minor), he can thus travel safely, without being attended to by an adult (parents or family members).
They will thus benefit from the UM service that ensures your child receives constant attention and support from the company staff, from check-in until he is received on arrival by the person you would have designated.
Booking Requirements
- Advance Notice: Must be requested at least 48 hours prior to departure.
- Booking Channels: Available upon booking via call centers or sales agencies.
Service Fees
- Domestic Flights: Free of charge year-round.
- International Flights: Paid service for children aged 4 to 12, with fees due at the time of booking.
Booking Requirements
- Advance Notice: Must be requested at least 48 hours prior to departure.
- Booking Channels: Available upon booking via call centers or sales agencies.
Service Fees
- Domestic Flights: Free of charge year-round.
- International Flights: Paid service for children aged 4 to 12, with fees due at the time of booking.
Booking Channels & Restrictions
- Available Channels: Must be booked exclusively via the call center, official RAM sales agencies, or travel agencies (access sales points).
- Online Booking Restriction: Not available on the website. If a child ticket (ages 4–12) is bought online, the UM service must be booked and paid separately via phone or agency prior to travel; availability is not guaranteed on the day of departure.
Required Documentation
- Mandatory Forms: Must download, print, and submit the UM route sheet (containing full child and itinerary details) and the signed liability release form (available online or at RAM agencies).
- International Regulations: Parents/guardians must verify specific destination country regulations regarding unaccompanied minors with the local authorities.
Booking Channels & Restrictions
- Available Channels: Must be booked exclusively via the call center, official RAM sales agencies, or travel agencies (access sales points).
- Online Booking Restriction: Not available on the website. If a child ticket (ages 4–12) is bought online, the UM service must be booked and paid separately via phone or agency prior to travel; availability is not guaranteed on the day of departure.
Required Documentation
- Mandatory Forms: Must download, print, and submit the UM route sheet (containing full child and itinerary details) and the signed liability release form (available online or at RAM agencies).
- International Regulations: Parents/guardians must verify specific destination country regulations regarding unaccompanied minors with the local authorities.
The number of beneficiaries of the UM service is limited depending on the aircraft type. Therefore, please do not hesitate to request this service well in advance.
The number of beneficiaries of the UM service is limited depending on the aircraft type. Therefore, please do not hesitate to request this service well in advance.
When booking, remember to request for a Kid's meal 48 hours before departure.
When booking, remember to request for a Kid's meal 48 hours before departure.
- Book the flight well in advance to have a wide choice of seats.
- Children travelling as UM will not be put on the emergency exit-row seats
- Book the flight well in advance to have a wide choice of seats.
- Children travelling as UM will not be put on the emergency exit-row seats
Age Requirements:
- Under 4 years: Service unavailable (child must travel with an adult).
- Ages 4 to 12: Mandatory UM service for children traveling alone.
- Ages 4 to 12: Mandatory UM service for children traveling alone.
Medical Clearance: If the child has a medical condition, prior medical clearance may be required. Without it, the child cannot travel unaccompanied.
Escort Presence: A parent or legal guardian must accompany the child at origin check-in and be present at the destination upon arrival.
Documentation & Booking: The child must hold a fully confirmed ticket for the entire itinerary and present all required travel documents.
Service Restrictions
- Unaccompanied minors are not permitted to travel with a pet.
- The UM service is not available for flights with a transit outside Casablanca, or for connections requiring an overnight/layover stay of 8 hours or more.
Age Requirements:
- Under 4 years: Service unavailable (child must travel with an adult).
- Ages 4 to 12: Mandatory UM service for children traveling alone.
- Ages 4 to 12: Mandatory UM service for children traveling alone.
Medical Clearance: If the child has a medical condition, prior medical clearance may be required. Without it, the child cannot travel unaccompanied.
Escort Presence: A parent or legal guardian must accompany the child at origin check-in and be present at the destination upon arrival.
Documentation & Booking: The child must hold a fully confirmed ticket for the entire itinerary and present all required travel documents.
Service Restrictions
- Unaccompanied minors are not permitted to travel with a pet.
- The UM service is not available for flights with a transit outside Casablanca, or for connections requiring an overnight/layover stay of 8 hours or more.
- Reassurance: Explain the flight process to your child in advance (ground staff support and on-board assistance by flight attendants) to ease anxiety.
- Valuables & Comfort: Avoid placing valuable items in their hand luggage; include a favorite blanket or toy for comfort.
- UM Pouch: Ensure the child keeps the identification pouch around their neck for the entire duration of the journey.
- Cabin Baggage: Standard cabin baggage rules apply (access the link).
- Reassurance: Explain the flight process to your child in advance (ground staff support and on-board assistance by flight attendants) to ease anxiety.
- Valuables & Comfort: Avoid placing valuable items in their hand luggage; include a favorite blanket or toy for comfort.
- UM Pouch: Ensure the child keeps the identification pouch around their neck for the entire duration of the journey.
- Cabin Baggage: Standard cabin baggage rules apply (access the link).
Check-in Procedure
- Dedicated Counter: Check-in must be completed at a designated counter (Business Class) at all served airports.
- Self-Service Kiosks: Self-check-in at kiosks is strictly prohibited for unaccompanied minors.
Required Documentation
- Forms: Submit 3 printed copies of both the UM route sheet and the signed disclaimer for each segment of the flight.
- Guardian Identification: The person accompanying the child at departure must present a valid, original photo ID (photocopies are not accepted).
- Child's Travel Documents: Valid passport and any required visas or vaccination certificates for the destination country.
Required Details & Arrival Release
- Route Sheet Information: Must include the child's personal details, flight number, signed parental/guardian authorization, and the contact details of the person picking up the child.
- Handover at Destination: To ensure safety, the designated pickup person must sign the information sheet upon the child's arrival.
Check-in Procedure
- Dedicated Counter: Check-in must be completed at a designated counter (Business Class) at all served airports.
- Self-Service Kiosks: Self-check-in at kiosks is strictly prohibited for unaccompanied minors.
Required Documentation
- Forms: Submit 3 printed copies of both the UM route sheet and the signed disclaimer for each segment of the flight.
- Guardian Identification: The person accompanying the child at departure must present a valid, original photo ID (photocopies are not accepted).
- Child's Travel Documents: Valid passport and any required visas or vaccination certificates for the destination country.
Required Details & Arrival Release
- Route Sheet Information: Must include the child's personal details, flight number, signed parental/guardian authorization, and the contact details of the person picking up the child.
- Handover at Destination: To ensure safety, the designated pickup person must sign the information sheet upon the child's arrival.
Baggage Rules & Delivery
- Cabin Baggage: Standard cabin baggage rules apply to the child's hand luggage.
- Priority Delivery: Checked baggage for unaccompanied minors is delivered first upon arrival.
Packing & Comfort Recommendations
- Essential Items: Avoid placing valuable items in hand luggage; pack warm clothing, medications, wet wipes, and a favorite blanket, toy, or game.
- Flight Comfort: Include candy or chewing gum for takeoff and landing to ease ear pressure discomfort.
Identification
- UM Pouch: The child must wear the identification pouch around their neck at all times throughout the journey.
Baggage Rules & Delivery
- Cabin Baggage: Standard cabin baggage rules apply to the child's hand luggage.
- Priority Delivery: Checked baggage for unaccompanied minors is delivered first upon arrival.
Packing & Comfort Recommendations
- Essential Items: Avoid placing valuable items in hand luggage; pack warm clothing, medications, wet wipes, and a favorite blanket, toy, or game.
- Flight Comfort: Include candy or chewing gum for takeoff and landing to ease ear pressure discomfort.
Identification
- UM Pouch: The child must wear the identification pouch around their neck at all times throughout the journey.
Check-in & Airport Timing
- Arrival Time: Arrive at least 2 hours before departure (allow additional time during peak holiday periods).
- Guardian Presence: The guardian must remain at the airport until the flight takes off and stay reachable by phone throughout the journey.
- Company Custody: Royal Air Maroc assumes responsibility for the child 30 minutes before check-in closes.
Important Notice
- Advance Booking: The UM service is not guaranteed if requested on the day of departure.
Check-in & Airport Timing
- Arrival Time: Arrive at least 2 hours before departure (allow additional time during peak holiday periods).
- Guardian Presence: The guardian must remain at the airport until the flight takes off and stay reachable by phone throughout the journey.
- Company Custody: Royal Air Maroc assumes responsibility for the child 30 minutes before check-in closes.
Important Notice
- Advance Booking: The UM service is not guaranteed if requested on the day of departure.
Check-in Procedure
- Dedicated Counter: Check-in must be completed at a designated counter (Business Class) at all served airports.
- Self-Service Kiosks: Self-check-in at kiosks is strictly prohibited for unaccompanied minors.
Required Documentation
- Forms: Submit 3 printed copies of both the UM route sheet and the signed disclaimer for each segment of the flight.
- Guardian Identification: The person accompanying the child at departure must present a valid, original photo ID (photocopies are not accepted).
- Child's Travel Documents: Valid passport and any required visas or vaccination certificates for the destination country.
Required Details & Arrival Release
- Route Sheet Information: Must include the child's personal details, flight number, signed parental/guardian authorization, and the contact details of the person picking up the child.
- Handover at Destination: To ensure safety, the designated pickup person must sign the information sheet upon the child's arrival.
Check-in Procedure
- Dedicated Counter: Check-in must be completed at a designated counter (Business Class) at all served airports.
- Self-Service Kiosks: Self-check-in at kiosks is strictly prohibited for unaccompanied minors.
Required Documentation
- Forms: Submit 3 printed copies of both the UM route sheet and the signed disclaimer for each segment of the flight.
- Guardian Identification: The person accompanying the child at departure must present a valid, original photo ID (photocopies are not accepted).
- Child's Travel Documents: Valid passport and any required visas or vaccination certificates for the destination country.
Required Details & Arrival Release
- Route Sheet Information: Must include the child's personal details, flight number, signed parental/guardian authorization, and the contact details of the person picking up the child.
- Handover at Destination: To ensure safety, the designated pickup person must sign the information sheet upon the child's arrival.
Baggage Rules & Delivery
- Cabin Baggage: Standard cabin baggage rules apply to the child's hand luggage.
- Priority Delivery: Checked baggage for unaccompanied minors is delivered first upon arrival.
Packing & Comfort Recommendations
- Essential Items: Avoid placing valuable items in hand luggage; pack warm clothing, medications, wet wipes, and a favorite blanket, toy, or game.
- Flight Comfort: Include candy or chewing gum for takeoff and landing to ease ear pressure discomfort.
Identification
- UM Pouch: The child must wear the identification pouch around their neck at all times throughout the journey.
Baggage Rules & Delivery
- Cabin Baggage: Standard cabin baggage rules apply to the child's hand luggage.
- Priority Delivery: Checked baggage for unaccompanied minors is delivered first upon arrival.
Packing & Comfort Recommendations
- Essential Items: Avoid placing valuable items in hand luggage; pack warm clothing, medications, wet wipes, and a favorite blanket, toy, or game.
- Flight Comfort: Include candy or chewing gum for takeoff and landing to ease ear pressure discomfort.
Identification
- UM Pouch: The child must wear the identification pouch around their neck at all times throughout the journey.
Check-in & Airport Timing
- Arrival Time: Arrive at least 2 hours before departure (allow additional time during peak holiday periods).
- Guardian Presence: The guardian must remain at the airport until the flight takes off and stay reachable by phone throughout the journey.
- Company Custody: Royal Air Maroc assumes responsibility for the child 30 minutes before check-in closes.
Important Notice
- Advance Booking: The UM service is not guaranteed if requested on the day of departure.
Check-in & Airport Timing
- Arrival Time: Arrive at least 2 hours before departure (allow additional time during peak holiday periods).
- Guardian Presence: The guardian must remain at the airport until the flight takes off and stay reachable by phone throughout the journey.
- Company Custody: Royal Air Maroc assumes responsibility for the child 30 minutes before check-in closes.
Important Notice
- Advance Booking: The UM service is not guaranteed if requested on the day of departure.
Boarding & Onboard Care
- Dedicated Assistance: RAM staff assists the child from customs formalities through boarding, where they are entrusted to the flight crew.
- Priority Boarding: Unaccompanied minors board first to settle comfortably and secure their hand luggage in dedicated overhead bins.
Casablanca Airport Amenities
- UM Lounge: A specialized pre-flight area in the Casablanca departure lounge featuring comfortable seating, TVs, books, and gaming consoles.
Transit & Connection Rules
- Transit Supervision: Continuous staff supervision during connections at Casablanca airport.
- Overnight Restrictions: UMs are not accepted on connections requiring accommodation (layovers exceeding 8 hours).
Boarding & Onboard Care
- Dedicated Assistance: RAM staff assists the child from customs formalities through boarding, where they are entrusted to the flight crew.
- Priority Boarding: Unaccompanied minors board first to settle comfortably and secure their hand luggage in dedicated overhead bins.
Casablanca Airport Amenities
- UM Lounge: A specialized pre-flight area in the Casablanca departure lounge featuring comfortable seating, TVs, books, and gaming consoles.
Transit & Connection Rules
- Transit Supervision: Continuous staff supervision during connections at Casablanca airport.
- Overnight Restrictions: UMs are not accepted on connections requiring accommodation (layovers exceeding 8 hours).
In-Flight Care & Services
- Attentive Supervision: Flight attendants provide continuous care throughout the flight, including during meals and cabin movement.
- Entertainment & Amenities: Children receive age-appropriate activity packs ("Univers Magique" for ages <2, 3–6, and 7–12) and can watch movies and cartoons on longer flights.
- Special Meals: Kids' meals tailored to children's tastes are served if requested at booking.
Arrival Safety
- Disembarkation: The child must remain seated after landing until escorted off the aircraft by airline staff.
In-Flight Care & Services
- Attentive Supervision: Flight attendants provide continuous care throughout the flight, including during meals and cabin movement.
- Entertainment & Amenities: Children receive age-appropriate activity packs ("Univers Magique" for ages <2, 3–6, and 7–12) and can watch movies and cartoons on longer flights.
- Special Meals: Kids' meals tailored to children's tastes are served if requested at booking.
Arrival Safety
- Disembarkation: The child must remain seated after landing until escorted off the aircraft by airline staff.
Arrival Assistance & Baggage Handling
- Ground Support: Ground staff guides the child through arrival formalities, customs, and baggage claim.
- Priority Baggage: The child's luggage is delivered first to expedite the arrival process.
Child Handover & Safety
- Authorized Pick-up: The child is released only to the designated person specified on the UM route sheet filled at departure.
- Identity Verification: The receiving adult must provide valid identification that matches the details recorded in the documentation.
Arrival Assistance & Baggage Handling
- Ground Support: Ground staff guides the child through arrival formalities, customs, and baggage claim.
- Priority Baggage: The child's luggage is delivered first to expedite the arrival process.
Child Handover & Safety
- Authorized Pick-up: The child is released only to the designated person specified on the UM route sheet filled at departure.
- Identity Verification: The receiving adult must provide valid identification that matches the details recorded in the documentation.