In caso di danni ai bagagli durante il viaggio, si prega di contattare il servizio di "assistenza bagagli" all'aeroporto di arrivo per stabilire una dichiarazione di danni ai bagagli.

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1

Are you still at the airport?

Please go to the Baggage Assistance counter at your arrival airport to report damage and complete a Property Irregularity Report (PIR).

2

Have you left the airport?

You have 7 days from the date of arrival / date of baggage delivery to report the damage by returning to the airport with the damaged baggage and/or submitting a written claim to Royal Air Maroc.

  • To submit a claim for your damaged baggage, please complete our online form. Access the claim form You will receive a confirmation email with your case reference once your claim is submitted. To complete your case, the following documents will be requested by our team via a dedicated link:

 

 

If your baggage is damaged

• Baggage Damage Report (DPR) issued at the airport upon arrival

• Baggage identification tag

• A photo of the damaged baggage

• Original purchase invoice or repair invoice for damaged baggage

• Bank account details

If the contents of your baggage are damaged

• Baggage Damage Report (DPR) issued at the airport upon arrival

• Baggage identification tag

• Detailed, itemized and valued inventory list of the damaged items, along with purchase receipts or cleaning / repair invoice where applicable

• Bank account details