As part of the continuous improvement of our service quality, we have centralized the claims reception and processing in our web site through this form.
Once we receive your claim, an acknowledgement of receipt, containing your claim reference, will be sent to you automatically.
In case you have an ongoing claim with Royal Air Maroc, we invite you to send your message to the address serviceclient@royalairmaroc.com by keeping the same email subject containing your request reference number as in your previous correspondences.
If you booked your ticket through a travel agency, we invite you to contact your agency in order to benefit from our commercial policy (change of travel dates, issuance of a credit note, reimbursement of your ticket .... etc.)


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Reclamo del servizio clienti
Modulo di richiesta Safar Flyer
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Richiesta di rimborso