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If you need help getting around the airport or on board the aircraft, we are here to assist you. We can provide a wheelchair at all airports we serve or support you if you are traveling with your own wheelchair or mobility aid.
To ensure appropriate assistance before, during, or after your flight, we recommend informing us at the time of booking or at least 48 hours before departure.

We can accompany you from your drop-off point at the terminal entrance to the aircraft boarding gate, and upon arrival, from the aircraft to your pick-up point.

You may bring up to two mobility aids free of charge in the cabin, such as a foldable manual wheelchair or medical equipment. These will not count toward your carry-on baggage allowance.
Before the flight, we need to ensure that these items can be safely transported and stored in the cabin. If not, they will be checked into the hold.

Depending on their size and weight, mobility aids may need to be checked in as hold baggage. Royal Air Maroc will transport up to two mobility aids per passenger free of charge. These must be properly packed to ensure their safety during transport.

The size of cargo hold doors varies depending on the aircraft type. It is important to check whether your wheelchair or mobility aid fits within the dimensions listed below.
Aircraft type Height in cm Width in cm B737-800/700 84 122 B737 MAX 88,9 121 B787-8/B787-900 170 269 E190 85 109

The transport of certain wheelchairs powered by batteries is subject to specific safety regulations. Therefore, it is important to inform us before your flight of the battery type, its power, as well as the size and weight of the wheelchair.

Please note that for safety reasons, a certain quota must be observed regarding the number of wheelchairs allowed on board:
WCHR: No limitation
WCHS & WCHC : The number of WCHC in addition the number WCHS is limited per type of aircraft : B787 : 18 ; B767 : 18 ; B73G : 7 ; B738 +MAX : 9 ; E190 : 5 ; ATR : 4

If you are hearing-impaired and require assistance during your journey, please let us know when you make your reservation or contact us a few days before your flight.

Flight information is displayed on screens throughout the airport, as well as at the boarding gate. If your contact details were provided during booking or check-in, any change to the boarding gate or the time of your flight will also be communicated to you in real-time via email or SMS.

All of our safety videos are subtitled in French and Arabic. We can also provide you with individual safety instructions on board. If you have already contacted us, the crew will come and meet you. Otherwise, please do not hesitate to ask our crew for assistance.
They will explain the safety procedures, show you the location of the exits, and advise you on how we can assist you. A member of our crew will inform you of the announcements made during the flight.

Many of the films and TV series we offer are subtitled.

If you are blind or visually impaired and require assistance at the airport or on board, we invite you to inform us at the time of booking, or no later than 48 hours before departure.
You are not required to travel with a companion unless your condition requires special assistance. If you are accompanied, specific fare conditions may apply.

A personalized assistance service can be arranged from your drop-off point to the boarding gate, or upon arrival, from the aircraft to your means of transport.
Audio announcements will inform you of the key steps of your journey (boarding, gate changes, etc.), and our staff will be available at all times to assist you or answer your questions.

You will be offered priority boarding and receive a personal safety briefing. The crew will explain safety instructions, indicate the location of the exits, and inform you how we can assist you throughout the flight.
A Braille version of the safety instructions will be provided on board. It contains all the essential safety information and highlights the key areas of the aircraft. This booklet is made available to you during the flight.
Upon request, our cabin crew can read the menu to you before the meal service and describe the layout of the items on your tray.

Your guide dog can travel free of charge.
Depending on the itinerary, they may also be allowed in the cabin.
• Please inform us of your dog's presence at least 48 hours prior to your flight so that we can make the necessary arrangements.
Required Documentation
For the transport of service dogs accompanying visually or hearing-impaired passengers, a medical certificate confirming the passenger's disability is required.

Flights to/from the United States
If you are traveling with a service dog on flights to or from the United States, you must provide duly completed copies of the U.S. Department of Transportation (DOT) Service Animal Attestation Forms.
Please consult and complete these forms:
• Air Transportation Attestation Form: www.transportation.gov/individuals/aviation-consumer-protection/service-animals/Air_Transportation_Form
• Relief of Service Animal Attestation Form: www.transportation.gov/individuals/aviation-consumer-protection/service-animals/Relief_Form

To benefit from the most appropriate assistance, it is imperative that you inform us of your specific needs when booking your ticket, and no later than 48 hours before departure.
Contact our services to organize:
- The type of assistance you require.
- The booking of adapted meals (gluten-free, vegetarian, etc.).
DPNA Code: If this code appears on your ticket, it is simply a standard reference used by the airline industry to communicate your specific needs to all our teams (airport, onboard) and the authorities.

The majority of people with cognitive disabilities can travel alone, provided they are capable of understanding and applying safety instructions.
Important Warnings:
Risks: Large airports involve complex and long routes (security checks, police, customs). In case of disorientation, flight disruptions (turbulence), or emergencies, the ability to follow instructions must be guaranteed.
Important Warnings:
Risks: Large airports involve complex and long routes (security checks, police, customs). In case of disorientation, flight disruptions (turbulence), or emergencies, the ability to follow instructions must be guaranteed.
Personal Assistance: Our onboard assistance does not include help with eating, taking medication, or assistance in the lavatories.

Although Royal Air Maroc is committed to providing optimal assistance, we insist on the need to realistically assess the traveler's autonomy in the face of the unpredictable nature and requirements of air travel. We strongly recommend that the person travels accompanied if they fall into one of the following situations: 1- Failure to Follow Safety Instructions: The person is unable to understand, retain, or follow essential safety instructions communicated by the crew (for example, during an emergency evacuation or severe turbulence). 2- Risk of Disorientation or Memory Loss: The disability leads to significant memory or orientation loss (for example, related to Alzheimer's disease). The risk of failing to apply instructions is then real. Example: Disembarking from the aircraft without waiting for the planned assistance can lead to serious consequences, such as the person becoming lost in the terminal or major difficulty in locating them. Personal accompaniment is the safest solution to guarantee the traveler's peace of mind and their safety throughout their journey.

At the Airport
Assistance is provided for travelers traveling alone. This allows you to:
- Move around the airport.
- Proceed with check-in and baggage drop-off.
- Be directed to formalities (police, customs, security).
- Get to the boarding gate and settle onboard.

Priority Boarding: You can request to board first to have more time to settle in comfortably. Transfer: The service is also available in case of a connection.

Onboard
Our cabin crew is specially trained to identify and assist passengers with cognitive or sensory needs, particularly in emergency situations.
Comfort: Eye masks and the option to use noise-reducing headphones (depending on the travel class). Ambient cabin lighting can be dimmed on long-haul flights.
Entertainment: Our system offers movies and series with CC.